Hi waldheimer, It's great that you've stayed in escrow! When the option to put the item into resolution becomes available, click the link and explain the situation (including any evidence you might have) to the administrator that is presiding over it. Please note that clicking on 'resolution' automatically extends the due-date by 5 days, but an administrator will step in when that period is up. Check out the SR Wiki for more information on what to do in this situation: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected. Check out that Wiki page in any event! Libertas