You're very welcome! Yep, that's the right account: http://silkroadvb5piz3r.onion/messages/send_message/104259 Details of any recent purchases etc. that will also help, but the administrator dealing with it will ask you for any further details if required. You will usually receive a response within 48 hours but there are currently Support delays due to the recent DoS attack - you can read more in DPR's statement on the matter here: http://silkroadvb5piz3r.onion/messages/send_message/104259 Libertas EDIT: Thread locked as resolved.