Hi folks, Yes, in this situation you simply have to wait until the 'resolve' button appears and you can then take it to resolution and request a 100% refund. In cases where the vendor has been banned, a refund should not affect your stats. Please mention this in the resolution center to ensure the administrator does not forget, and you can back it up with the SR Wiki here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided Locking as resolved. Libertas