Hi goliathus81, The Top Shelf has had his vending privileges revoked for scamming; the reason Support sent you to the Wiki is because Silk Road is not responsible for your order once you leave the safety of the escrow system by Finalising Early. Sorry to hear that you got burned, but that is the risk you are taking when you FE. Please read the following: http://silkroadvb5piz3r.onion/silkroad/about http://dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide#Escrow http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27ve_already_finalized_my_order.2C_but_am_having_problems. Never, ever FE. Finalising means what it sounds like it means: that the transaction has been concluded and both parties are satisfied. Silk Road cannot protect you when you decide to go around the safety that the escrow system provides. Libertas