Hi Fah-Q, I'm afraid the system does not calculate it as simply as that; please see the SR Wiki here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Why_are_my_stats_incorrect.3F Simply explain to any vendors what has happened (most of them know how the refund rate works) but as long as your refund rate remains below 15%, you shouldn't have any issues at all. Your refund rate will also drop with future transactions. Thread locked as resolved. Libertas