There's not much more you can do in this situation; please see the following articles in the SR Wiki: http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided Propose a resolution for 100% refund, and if there is no answer from the vendor by the new due date, the most recent resolution provided by the present party (you) will be provided. In this case, the refund won't count against your buyer stats. Libertas