That's no problem; once the 'resolution' button becomes available, click on it and state your case in the box provided. Clicking 'resolve' automatically extends the time-frame for delivery by 5 days, and Support are currently backlogged (http://dkn255hz262ypmii.onion/index.php?topic=159668.0), but your case WILL be dealt with when it is seen. If you wish, you can let the vendor know that you'll be taking the issue to resolution and can ignore any direct communication from the vendor from here on out - please keep all discussion on this issue inside the resolution center. Libertas EDIT: Locking as clear direction has been given to resolve the issue.