As scout has stated, the only thing you can do in this situation is take it to resolution. An outline of the ordering process (including the resolution process) can be found on the SR Wiki here, along with answers to frequently asked questions about resolution: http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected. http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided Libertas