Hi nmrpv, Please see DPR's statement here regarding Support delays: http://dkn255hz262ypmii.onion/index.php?topic=159668.0 The ONLY way someone else can gain access to your account is if you enter your login details into a phishing site or if there is a keylogger / datalogger installed on your computer. ALWAYS ensure that you are using the correct URL: silkroadvb5piz3r.onion Silk Road will NEVER ask you for your PIN. You have already messaged SR Support, but I'll leave this here for others who may be reading it and cannot access their accounts: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I_forgot_my_passphrase. Libertas