Hi mrmilleripresume, As there is nothing more that can be done in this instance from our end, you will unfortunately have to play the waiting game on this one and wait for SR Support to get back to you. I do have to address one statement in your post though: Accounts cannot just "[get] compromised somehow" - the only ways for your account to be compromised are if you enter your login details to a phishing site; you give your login information to others; there is a keylogger active on your machine and it is logging your keystrokes; or somebody guessed your password (I presume it was not something simple, so you can discount this last possibility). Every person is responsible for their own security here, and they are literally the ONLY ways your account could have been compromised, if that is indeed what has happened. Libertas