Hi abeu590, The administrator takes a number of factors into account when making their decision, not just the fact that a vendor has high feedback and the buyer is a new member. Please also note that although you may be a little anxious (and I fully understand that), packages do take varying amounts of time to reach their destinations. Please read the following over on the SR Wiki: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Order_questions http://dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide#Escrow http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process Clicking on the resolution button automatically extends the period until an administrator will see it by 5 days (for a total of 22 days from the date of the order). Leaving an order 'til the last day to finalise or take into reslution is highly inadvisable for a number of reasons, one of which is in case you have login issues (meaning that your order would auto-finalise and hurt your stats), and another is that the vendor will be expecting the payment at the end of day 17. If you enter resolution and propose an extension on the final day - or the day before that - then the vendor is suddenly forced to wait an extra X amount of days rather than knowing beforehand that there would be a delay in getting paid. Resolution is an incredibly common process, and taking an issue to resolution does not impact negatively on the vendor in any way, shape or form. Libertas