There is a phishing site that has a very similar URL, "silkroadhpj4dfu.onion" or the likes. A not insignificant amount of people are falling victim to that, so just be very wary and memorise the real URL, silkroadvb5piz3r.onion. Just break it up into three sections and you'll have it memorised in no time! Please give SR Support up to 48 hours to respond; if you hear nothing back from them after that time period feel free to send another message in case they have overlooked your previous one - very unlikely, but it can happen. They're only human! Bombarding them with messages though won't help them get to your case any quicker as issues are addressed on a 'first-come, first-served' basis. Libertas