As scout has mentioned, leaving an order 'til the last minute to put it into resolution is highly inadvisable. Best practice is to place the order into resolution if you have not received it after 10 days, and propose a 5 day extension. This will kick in after the original 17 day period for a total of 22 days. You can read more here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected. Regarding removing the auto-finalisation from your record, that is done only in very, very exceptional circumstances. This, unfortunately, does not count as an exceptional circumstance. Libertas