Hi theyoker75, Once an order is in resolution it will not auto-finalise. You can read more about the ordering process and the options available to you here: http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process Packages can often take longer than expected to arrive but from what I have read it would seem that 11 days UK to UK is stretching it a bit. That being said it may still arrive! I would recommend requesting to extend the resolution by 5 days (this would kick in after the original 17 day period, for a total of 22 days) and if it still has not arrived by then request a refund. Libertas