I understand your frustration but please remember that Silk Road was recently subjected to a massive DDOS attack that was unprecedented in its history. The site is being worked on to prevent that from affecting it again in future, and this is perhaps causing some delays. The policy has always been the same in relation to deposits though; they can take up to 24 hours to arrive, and if they have not arrived in that timeframe, contact SR Support so as they can resolve the issue. As scout has mentioned in another thread: Libertas