Hi BWV1043, The message you received was from SR Support telling you that it has been 10 days since one of the items you ordered was shipped, and advising you to enter the resolution center in order to prevent it from auto-finalising. The logging out was just a badly timed coincidence, and you can read more on that issue here: http://dkn255hz262ypmii.onion/index.php?topic=156229.msg1093971#msg1093971 Libertas