Hi dzlatev, The moderating staff here don't have access to the Silk Road system at all, so we cannot give you a time-frame for when SR Support will get to your issue. However, once SR Support have dealt with the orders in resolution that were sent to them before yours they will deal with your issue. Please note that once orders are put into resolution that they won't auto-finalize so you can rest easy if that is concerning you. You can read more about how the resolution process works on the SR Wiki here: dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Order_questions Libertas