Never let your orders auto-finalize as this will negatively impact your purchasing stats. Best practice is to enter resolution after day 10 (with 7 days left on the auto-finalize clock) and request a 5 day extension - this will kick in after day 17. Once an order is in the resolution center it will not auto-finalize; if the package arrives, simply finalize the order inside the resolution center. If it does not arrive, you can come to an agreement with your vendor (again, from inside the resolution center) for a resend or request a % refund which the vendor is free to accept or reject, and make a counter-resolution. If an agreement cannot be made between the buyer and the vendor then a Silk Road Administrator will make a decision based on the information available to them. Please keep in mind any policies your vendor might have regarding refunds etc. which should be taken into consideration before placing your order. And just further to what scout said above, if you believe your package has been sent or not, you should still enter the resolution center. You can read more about the resolution process on the SR Wiki here: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Order_questions http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process Libertas