Hi muse2013, Welcome to the forums. Sorry to hear about your misfortune; the only thing you can do is report the vendor to SR Support and never FE for any vendor in the future, even if you have made successful purchases from them before. SR Support cannot do anything about orders that are not kept in escrow. As far as they are concerned, 'finalised' means that the order was received and everything was satisfactory. If there's a problem, that is what the Resolution Center is for. 99% of the time you will be able to find a vendor offering the product you desire that does not require FE. Sometimes it may be a little pricier but personally speaking I would rather pay $10 or so more for an order that will remain in escrow. As I said to just4kikzz though, it's a hard way to learn never to FE. Sorry that we can't be of more help in this instance. Libertas