No worries about the caps, it's just easier to read and understand when it's either in all lower case or capitalised in small doses. I fully understand your frustration, and it is a very hard way to have to learn the lesson never to FE. There's unfortunately nothing SR Support can do for you in this instance; if other buyers complain that the same thing has happened to them then SR Support will weigh up the information available to them and take whatever action they deem necessary. Again, sorry to hear of your misfortune. Libertas