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Customer support / Re: Been scammed by le magnifique
« on: May 07, 2013, 11:18 am »Hi i placed a fairly big order a week last Sunday which the vendor asked me to finalize early because of the attacks on silk road i placed my trust in him and did so but the order never came and it was 1st class royal mail so if it was sent it would have been here by now. He clearly state that he offers refunds on his vendor page. This is what he states.
REFUNDS/RESHIP.
If for some unbeknown reason your order never shows contact me and we will work out a refund, each case will be dealt with individually and the percentage i offer may well differ from customer to customer and will be calculated using a very scientific method
Le MAG will never reship an order.
His messages are just rude all he says is no refund no refund. I think i am entitled to at least a percentage back. I have never had an a problem out of many orders until now, What can i do. can silk road support help me out here please this is a lot of money to me. You cant say you do refunds on your page and then flat out refuse.
Hi dan2690,
Sorry to hear about your problems with this vendor. Please report him on the main site using the 'report this vendor' link on his profile detailing what has happened. A vendor's refund policy is only enforceable if you keep the order in escrow.
However, due to Finalising Early you unfortunately have no comeback if you have been scammed. The escrow system is there to protect you. You should never, ever FE for any vendor as doing so removes the protection of escrow.
Please read the Buyer's Guide in its entirety to familiarise yourself with your responsibilities as a buyer:
dkn255hz262ypmii.onion/wiki/index.php?title=Buyer's_Guide
Please also read the following entries in the Silk Road Wiki:
http://dkn255hz262ypmii.onion/wiki/index.php?title=The_ordering_process
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27ve_already_finalized_my_order.2C_but_am_having_problems.
http://dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide#Escrow
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