Posting this in the newbie forum as i'm pretty sure its a noob question.
So, my latest purchase seems to have gone a bit south. Is it best to hit this immediately, now its available - or should I wait until the last day as a courtesy to my usually faultless vendor?
I don't want to cause any offense or inconvenience the vendor as I use them quite a bit, and they have always been great, until this order.
I was in contact several days ago, and asked to re-supply my PGP for re-postage. Seems like it was just a human error (there were two parts to the order and I think they just forgot one i think).
Anyway, haven't heard back since I did that, and despite the vendor logging in every day, the couple of messages I sent are sitting unread.
I have 6 days left until AF, is there any harm in holding off until the last day, or are you meant to hit it right away?
Thanks in advance for any help folks.
Hi Wepromisetwenty,
Please read the SR Wiki F.A.Q. and the Buyer's Guide if you haven't done so already:
F.A.Q.
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected.
Buyer's Guide
dkn255hz262ypmii.onion/wiki/index.php?title=Buyer's_Guide
My order hasn't arrived or it's not what I expected.
If your order hasn't come after waiting 10 days, you should click "resolve" next to it on your orders page. This will put the order into resolution. Read all of the instructions in the Resolution Center, and try to come to an agreeable resolution with your vendor.
Leaving an order 'til the last day is highly inadvisable for a number of reasons, one of which is in case you have login issues (meaning that your order would auto-finalise and hurt your stats), and another is that the vendor will be expecting the payment at the end of day 17. If you enter resolution and propose an extension on the final day - or the day before that - then the vendor is suddenly forced to wait an extra X amount of days rather than knowing beforehand that there would be a delay in getting paid.
Resolution is an incredibly common process, and taking an issue to resolution does not impact negatively on the vendor in any way, shape or form.
Regarding the unread messages, it is possible they have seen them by using the 'bulk reply' feature, but not marked them as read (meaning they still look unread to you).
In short, you should enter resolution now and request the appropriate option for your situation, either an extension or a % refund.
Libertas
EDIT:
...just clicking on resolve adds 5 days anyway.
Thanks samesamebutdifferent, I was unaware of that!