Silk Road forums

"Sayword" vendor promised a refund over a month ago.  My order auto finalized because I was unable to access SR on the 16th day.  I emailed vendor on day 14 to ask why order was taking so long (seeds in USA to USA).  On day 20 got an email from "Sayword" saying they just "were neglecting their account""don't have any excuse""will refund or send order tomorrow".  As of day 50 or so I cannot get any reply or action from "sayword".  PLEASE HELP - get my money back and this irresponsible vendor off SR!

Hi skywalker8,

Unfortunately once you finalise an order, either by clicking the 'finalise' button or allowing an order to auto-finalise, there is no way of getting your Bitcoin back. It's important to send an issue to resolution if it has not arrived by day 10 - that automatically adds 5 days to the due date (for 22 days in total from the date the order was marked in transit) and once it is in the resolution center an order will not auto-finalise.

It is highly advisable, due to the possibility of login issues, NOT to leave finalising or entering resolution to the last minute.

Please see the Silk Road Wiki here:
dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide

http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected.

http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27ve_already_finalized_my_order.2C_but_am_having_problems.

Nothing more can be done in this instance.

Thread locked as resolved.

Libertas

We are all the same IP. You would think they would have fixed this irritating bug by now.

Hi uniwiz,

As far as I'm aware it's not possible to fix that for the very reason that you mentioned - I'm not sure if it's solely a Tor issue or also a shortcoming in the SMF forum software but to the best of my knowledge it cannot currently be done.

Libertas

Ok I've sent them a message but we see If i get a response.

Thanks for your help.

No problem, sorry I couldn't be of more help in this instance! Please note that Support are currently experiencing a large backlog so may not be able to get back to you for 48 - 72 hours. Apologies for that as well, but it's completely beyond my control!

Let us know here when they get back to you and the issue is resolved.

Libertas

Hi again!

Sorry for asking again but i+m just trying to learn.

The order has actually been reviewed for more than week today. It was due to be resolved by 6th of may. My question today is wether this is something i should bring up with staff? If only to ask for an estimated time until itś resolved.

Im sure that it will be handled eventually but since itś quite an amount involved my btc-ordering is dependent on if this is resolved or not. You probably know what i mean.

Any reply would be appreciated.

Hi forehand,

I'm afraid the only information I can provide is that Support is currently backlogged and will get to your issue when they reach it in the queue. They won't be able to give you a better estimate than that I'm afraid. Very sorry it's taking so long but please do try hang in there. Hopefully they'll get to it very soon.

Libertas

Hi, thanks for your help. I have tried all the steps you have suggested but still cant access my account.

I removed tor browsers completely then downloaded the latest package.

I ran a complete anti virus scan as well as a full malware scan but only came up with a some adware. (i'm abit of a noob so not sure the scan i ran was completely sound but it the best i could do and it seemed to scan extensively)

Yea i am 99% sure im typing the same password in. After it happened first time i was sure i wouldn't forget it and i accessed it multiple times yesterday, im sure its right but still won't let me get in!

What do you suggest? I sent an order through last night so I just needs finalizing then I don't really care about the account.

Thank you!

I just registered a test account and am having no problems logging in to it, nor staying logged in which suggests that the problem is not a Silk Road issue; however, please try the following:

Ensure you're visiting silkroadvb5piz3r.onion
Enter a simple username
Enter a simple password (such as 12345 - note: this is ONLY for testing purposes)
Enter the captcha

Are you able to register a new account and stay logged in using those details?

Libertas

after i register, i am taken back to the log-in with no error message. logging in with the registered info does nothing. log-in page pops up again. with my old info the log-in page pops up again as well.

Okay, try the following:
Ensure you're visiting silkroadvb5piz3r.onion
Enter a simple username
Enter a simple password (such as 12345 - note: this is ONLY for testing purposes)
Enter the captcha

Are you able to register a new account and stay logged in using those details?

Libertas

Hey Silk roaders, This has happened twice now and its getting really annoying.
I made an account a couple of weeks back and put in an order which came no problem but a couple of days after it arrive I couldn't access my account anymore. At first i thought it was just me being an idiot and forgetting my password but i tried everyone i could remember but it didn't work.

So I made a new account and have just sent out an order last night but yet again this morning i can't access my account.

I need to Finalize my order still, what shall i do?]

Need advice please!!! Is my computer compromised?

Hi counterpart123,

I have posted an answer to this in your Support thread here:
http://dkn255hz262ypmii.onion/index.php?topic=159456

Libertas

I won't name any names here but just recently a package didn't arrive and I was basically bribed into giving them a 5/5 making out it did arrive and was excellent quality on the conditions they fully refunded me. Of course I wanted the full refund so I accepted the bribe - but in hindsight it fucking sucks.

If this ever occurs you should state it to the administrator dealing with the resolution, along with any evidence you may have to support your claim. As it is, buyers and vendors should not be resolving things outside the resolution center - they are free to, of course, but when that happens issues like the one above can arise. During a resolution, keep EVERYTHING inside the resolution center.

If the administrator had seen what was occurring I have no doubt that you would have received your full refund, and the vendor would have been chided for attempting to coerce you into leaving 5/5.

You can return and edit your feedback at any time (within 3 months from the date of finalisation) by clicking:

Account -> view feedback -> edit

None of you should be feeling pressured into giving a vendor 5/5 on a transaction that is not satisfactory. Don't let vendors intimidate you - they should be treating you with respect at all times, and they are actually obliged to do so by the terms of the Seller contract that they agreed to abide by upon purchasing vending privileges.

Libertas