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Messages - Libertas

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76
Customer support / Re: Support last seen 15 days ago?
« on: September 24, 2013, 02:36 pm »
We do not need to log in to the SR Support account to read and respond to messages; rest assured we are online and answering every day. :)

Libertas

77
Customer support / Re: Sub-Account Login Issues
« on: September 23, 2013, 11:45 pm »
I was given access to a vendors account with a sub-account. I have verified the info given to him for the l/p and everything is correct. I'm still unable to login. Any ideas?

You need to enter the vendor name and your personalized sub-account password in order to login to the sub-account.

Libertas

78
Why has tigerrush not been banned as a vendor? His banning should have taken 2 fucking seconds.

Yeah, security breaches like this shouldn't result in a warning or even a slap on the wrist. Deserves to be demoted.

Boysen you must not have noticed that tigerrush is a top %3 vendor. As we have seen with FE scams buyer safety doesn't mean anything if much money is being made for SR.

DrMDA, you must not have noticed the recent demotions of top 3% vendors for breaking the rules. The rules apply to all vendors regardless of their position or rank. Regarding "FE scams", they can be very hard to prove and we do not take action without solid evidence. When a buyer finalizes their order they are stating to the order system that it has been received, they are fully satisfied with it and the order is complete. That is why we cannot offer assistance to buyers that FE. Those buyers must also contact SR Support if they feel that they have been scammed. We look into all reports of scamming behavior by vendors.

On the flip side, however, I'm sure that as a vendor you wouldn't want a system in place whereby one or two reports of you FE scamming resulted in your demotion. We cannot demote without solid evidence, and that solid evidence can be hard to find when a vendor is accused of FE scamming. If buyers followed the advice in the Buyer's Guide, the Wiki, DPR's welcome message and the forums to stay escrow there wouldn't be any FE scams - with that in mind, your little "buyer safety doesn't mean anything if much money is being made for SR" comment is ridiculous and entirely unwarranted.

Libertas

79
All of the information pertaining to Vendor Roundtable access is set out on the relevant page of the SR Wiki; vendors, if you have not yet read the Wiki I would recommend doing so as soon as possible.

Libertas

80
Customer support / Re: Official Policy on Improvements and Suggestions
« on: September 22, 2013, 03:01 am »
Our official policy is for members to post their suggestions in the 'Feature requests' forum. If they garner enough interest or seem like a useful addition (without compromising security or weakening site defenses in any way) they will be considered for implementation.

Atlantis may have had some interesting ideas, but personally speaking I think the reason we're standing strong and they have crumbled is because we consider security to be a higher priority than adding new features just for the sake of it.

Libertas

81
The vendor, 'tigerrush', has also received an official warning about this and any further breaches of the rules will result in his permanent demotion without warning.

Libertas

ARE YOU FUCKING KIDDING ME????? A vendor posts his customers personal information and address and order details all over the fucking internet and all he gets is a fucking WARNING????? ARE YOU FUCKING KIDDING????!!!! He should be banned then ass raped with a bat!

No, I'm not "FUCKING KIDDING" you. The vendor did not post "his customers personal information and address and order details all over the fucking internet", that was in fact done by the OP. The vendor posted it on his discussion page, and I'm certain that that was an oversight on his part (with him thinking that it was "secure" for some ridiculous reason). Both the vendor and the OP have been given their first and only warnings about it, and to avoid any more drama that seems to be the flavor of the day lately that is all that I am going to be saying on the matter.

Libertas

82
Please let me know of any instances of this in future as soon as possible.

'necrophiliac' consider this your first and only warning - posting tracking information (or any other revealing information) on the forums again will result in your account being deleted.

The vendor, 'tigerrush', has also received an official warning about this and any further breaches of the rules will result in his permanent demotion without warning.

Libertas

83
All support tickets are zeroed out regularly and no such request has been made by you. PM me your main site username and I'll look into it.

Libertas

suck a horse cock libertas u keep giving me hoops to jump through like the sadistic bureaucratic fuck you are.

I have already explained that we can't do anything without your main site username - if you'd like to PM it to me we can get the situation resolved.

Libertas

84
Rumor mill / Re: bitcoins uk vendor ? is he gone??
« on: September 19, 2013, 03:01 pm »
'bitcoins' was not demoted for scamming.

Libertas

85
I sent the request two days ago, why havent i been unbanned?

All support tickets are zeroed out regularly and no such request has been made by you. PM me your main site username and I'll look into it.

Libertas

86
As you can see if you read the posts above the member has been instructed to contact SR Support to have his discussion privileges reinstated. We cannot reinstate the user's discussion privileges until he provides his Silk Road username, which he has thus far neglected to provide.

That is not the problem here.  The problem is that this ban was unfair in the first place and shows the discussion moderation as therefore inappropriate and rash.  The ban should never have been issued in the first place IMO, and since it was in blatant error, should have been lifted by another moderator that read the discussion and saw that it was far from vulgar.  The OP shouldn't need to ask to have privileges re-instated that shouldn't have been removed in the first place, and it is at least slightly concerning that they need to do so.  Either we support free speech here or we don't and describing a literal medical condition is hardly inappropriate or worthy of censorship.  What qualifies as vulgar needs to be clearly defined or else this rule is simply way too open to interpretation and abuse.

This said, the OP does probably need to cool off and take a step back from this situation right now - but, I can't blame them for being frustrated, as I am sure I would be too.

I don't mean to offend but did you read my post that you quoted? I have no idea what the OP's username is on the main site, therefore I cannot remove the discussion ban until he messages SR Support advising us of his username. He has not done that and seemingly refuses to do so now meaning that there is literally nothing that we can do here.

We unequivocally support free speech on the forums, however the vendor discussion pages are a separate issue and if you go onto any vendor's discussion page you will see that there are discussion rules that anybody posting on the discussion page must abide by.

Though I do not deal with the discussion aspect of the site I apologise to 'Da Fuck' for the error that was made, and have made every attempt to fix it as is evident from my posts above. If the member in question does not wish to contact us in order for us to fix it after having the situation explained to them that is their choice and there's nothing we can do about it. They are more than welcome to get in touch at any time.

Libertas

87
This is a disgrace. A complete disgrace.

The OP was not impolite whatsoever in his discussion post. Furthermore, the post was beneficial to the whole community; buyers and vendors alike benefit from his contribution, which is behavior that should be encouraged. Instead it was punished. This is a travesty and a complete disregard of our libertarian philosophy. Moreover, the staff involved and those responding in this thread are now attempting to spin the reality of the situation to rationalize their poor management of the situation. This is appalling behavior from those who have the responsibility of upholding the basic tenets of Silk Road and the philosophy on which it was founded. You would do yourself, and Silk Road, a service by acknowledging your fault in this incident, and rectifying the error graciously instead of attempting to justify your poor actions.

This stinks of hubris, the abuse of power is evident to all and it's indeed a dark day for the entire community. Most notably the staff who I've grown to respect and admire. Such a terrible shame.

Thank you for bringing this to our attention, OP.

As you can see if you read the posts above the member has been instructed to contact SR Support to have his discussion privileges reinstated. We cannot reinstate the user's discussion privileges until he provides his Silk Road username, which he has thus far neglected to provide.

Libertas

88
I did what DPR told me to do, to tell SR Support to lift the ban. If SR Support saw that i had a 100 day ban, which is according to DPR a gross error then why wouldnt they hesitate to fix the error unless they intended to give me a 100 day ban in the first place?

No, DPR stated the following:

you were only meant to be suspended for 8 days if I recall was either a bug or human error.  This can be corrected by contacting support.  and yes it was for the vulgarity.  As clearly stated on the discussion pages, they are not a free for all and you must use a polite tone.

Nowhere does it mention "to tell SR Support to lift the ban". It mentions contacting support; had you included a link to this thread there would not have been any issue with removing your discussion ban.

Well now you've acknowledged that you know which account is mine and refuse to fix the problem, instead asking me to once again ask for the ban to be removed, as if i have to keep jumping through hoops to fix your mistake. If the rest of the sheep on here want to complacently let abuse of power once again trample their rights then so be it but i didnt come here to deal with yet another petty tyrant enforcing their power over me. Why dont you show the community that you arent the very thing you claim to stand against and actually APOLOGIZE and go out of your way to fix the problem your organization created. Or you can do what the courts do to drug users and trample on their rights and then tell them to go F* themselves when they demand due recompense.

If im holding my breath its because im over at atlantis where the staff dont step on their customers.

I remember your message because of the demanding nature of it - I don't recall your username due to the volume of messages that we deal with on a daily basis, which is why I have asked you to get back in touch with SR Support to sort it out. You are not obliged to do that, of course, but if you want the discussion ban removed that is the process you will need to follow.

Libertas

89
Op updated, i requested the ban be lifted and was denied. SR staff admitted to having no intention to lifting the ban.

Quote
If you had asked us to consider reducing the discussion ban that would be one thing and we may have done so, but making demands of us is another thing entirely; your original discussion ban will remain in place.

A couple of issues with the way you're skewing the facts:

1. You did not request that the ban be lifted - you sent in something bluntly similar to "Remove the discussion ban" if I recall correctly, a demand that was met with stonewalling.

2. You made no mention of this thread, nor of the fact that you were previously advised that it was human error and that DPR stated it should have been 8 days. You simply demanded that we "Remove the discussion ban", and we declined as you provided no backstory to the ban; with your failure to provide the circumstances surrounding the ban, it stood to reason that the staff member may have been justified in their decision to ban you for 100 days.

3. As it was in fact human error you can message SR Support again (with a link to this thread) and we will remove the ban entirely as it has been more than 8 days.

4. If you break the discussion rules, your discussion privileges will be revoked. If you follow the discussion rules, they will not.

Libertas

90
Silk Road discussion / Re: Can't view vendor page!?!?!?
« on: September 15, 2013, 05:10 am »
We Are Very Upset But We Assure you all of your orders before site was suspended are being shipped! We are trying to work out with SR what the issue is.

http://silkroadvb5piz3r.onion/silkroad/user/975e8a2c37

Posting listings here for now

You are fully aware of what the issue is.

Libertas

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