You can shoot me a message anytime. I'm usually the one who your talking to on SR Support and sometimes when there's a big backlog of messages it can take a little while for me to get to everybody. But I never take holidays, I am working 365 days a year so fear not, I'm here to help. If you've been waiting over 24 hours for a response from SR support (very rare occurrence) then you can send me a message directly, my account on the main site is better but the forums are another option too.