Silk Road forums
Support => Technical support => Topic started by: maxgrdn on September 13, 2012, 02:10 pm
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Hi,
I have bitcoins in my account and i know what i want. i have put it in my cart and encrypted my address and placed that in the comment section. trouble is its asking me for a pin and i cant remember what that is? i've been on SR a while but this will be my first buy. Can anyone as i only have 5 attempts left and would love some guidance before i go guessing numbers :)
Thanks for listening.
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Hi,
I have bitcoins in my account and i know what i want. i have put it in my cart and encrypted my address and placed that in the comment section. trouble is its asking me for a pin and i cant remember what that is? i've been on SR a while but this will be my first buy. Can anyone as i only have 5 attempts left and would love some guidance before i go guessing numbers :)
Thanks for listening.
Hi maxgrdn,
The PIN is the sequence of digits or letters that you set when you were registering your Silk Road account.
You need to read the first post in the thread here:
http://dkn255hz262ypmii.onion/index.php?topic=35926.0
The Infamous PIN
Support gets more PIN related messages than anything else. They'd get half as many of these or less if everyone understood the reset process a little better.
1. Enter 5 incorrect PINs to lock it. At this point an automated message will be sent to you by Support, notifying you to reply "in 7 days," meaning after at least 7 days, to have your PIN finally reset.
2. Wait 7 days. Not 4 days, not 2 days, and certainly not 5 minutes. Feel free to wait 14 days, just make sure it's 7+.
3. Reply and wait for new message telling you to log out and in.
4. Log in and set new PIN.
Why does Support make you wait 7 days to have your PIN reset? It's in case your account has been compromised, and someone else is attempting to empty your wallet. Assuming any identifying information may be compromised with your account, the one thing Support can do is give you a week to find out that someone else locked your PIN and message them that it wasn't you, before they can take your money.
- grahamgreene