Silk Road forums
Discussion => Silk Road discussion => Topic started by: avast on September 07, 2012, 03:57 am
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A recently placed order has not arrived yet and is a day from auto-finalizing. The vendor seems to be within good standing of the community (from what I've seen on the forums and reviews) so I would be happy asking the resolution staff for a little extra time. From what I understand, I should be able to ask the resolution staff for extra time.
So my question: is it possible to resolve an order so that the package can have a little extra time to arrive without negatively affecting my buyer statistics? If possible, I would be happy giving the package an extra week and if it finally comes in, to release full payment to the vendor.
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A recently placed order has not arrived yet and is a day from auto-finalizing. The vendor seems to be within good standing of the community (from what I've seen on the forums and reviews) so I would be happy asking the resolution staff for a little extra time. From what I understand, I should be able to ask the resolution staff for extra time.
So my question: is it possible to resolve an order so that the package can have a little extra time to arrive without negatively affecting my buyer statistics? If possible, I would be happy giving the package an extra week and if it finally comes in, to release full payment to the vendor.
Hi avast,
As long as no refund is issued and your order does not auto-finalize your buyer stats won't be affected at all. It's good practice to put the issue into resolution a couple of days before auto-finalization if it hasn't arrived. I generally suggest a time extension of 5 days to my vendors. If they agree, this 5 days kicks in AFTER the auto-finalization date, so if there's 1 day left 'til auto-finalize and your vendor agrees to a 5 day extension then the auto-finalize will happen in 6 days, unless extended again.
As I said it's good practice to put the item into resolution a couple of days before auto-finalize because it gives vendors a better idea of when they can expect their payment. A lot of vendors dislike people putting items into resolution so soon before auto-finalize but whatever you do, NEVER let it auto-finalize. Always work with your vendor to iron out any issues.
- grahamgreene
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A recently placed order has not arrived yet and is a day from auto-finalizing. The vendor seems to be within good standing of the community (from what I've seen on the forums and reviews) so I would be happy asking the resolution staff for a little extra time. From what I understand, I should be able to ask the resolution staff for extra time.
So my question: is it possible to resolve an order so that the package can have a little extra time to arrive without negatively affecting my buyer statistics? If possible, I would be happy giving the package an extra week and if it finally comes in, to release full payment to the vendor.
Hi avast,
As long as no refund is issued and your order does not auto-finalize your buyer stats won't be affected at all. It's good practice to put the issue into resolution a couple of days before auto-finalization if it hasn't arrived. I generally suggest a time extension of 5 days to my vendors. If they agree, this 5 days kicks in AFTER the auto-finalization date, so if there's 1 day left 'til auto-finalize and your vendor agrees to a 5 day extension then the auto-finalize will happen in 6 days, unless extended again.
As I said it's good practice to put the item into resolution a couple of days before auto-finalize because it gives vendors a better idea of when they can expect their payment. A lot of vendors dislike people putting items into resolution so soon before auto-finalize but whatever you do, NEVER let it auto-finalize. Always work with your vendor to iron out any issues.
- grahamgreene
Thanks, this is exactly what I was looking for. I'll probably end up following this suggestion of trying to resolve a few days before the deadline for future orders.
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Thanks, this is exactly what I was looking for. I'll probably end up following this suggestion of trying to resolve a few days before the deadline for future orders.
You're very welcome, hope you get your order soon. :)
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Orders do -not- auto-finalize after being put into the resolution center, the due date is when staff will see it again.
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Orders do -not- auto-finalize after being put into the resolution center, the due date is when staff will see it again.
Ah, I was under the impression that if the vendor agrees to a time extension that if the buyer has not finalized by the new date, or come to an agreement for another extension that the order would auto-finalize.
Thanks for clearing that up Indica|Sativa, and apologies avast!
- grahamgreene
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I have used the resolution center one time was issued a 100% refund and this did not affect my buyer stats one bit, this may be necause the vendor involved had many other such transactions and was basically dishonest in the most obvious manner.
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If the vendor is unranked, would it be handled the same way? This is my first time using the resolution center and I'd really rather pay him then mess up my stats. Is five extra days a good proposal?