Silk Road forums
Support => Technical support => Topic started by: bostonraver2012 on September 04, 2012, 07:17 pm
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ok, so my pin wasnt working, it reset and i got a message saying to reply in 7 days for a new pin. i messaged SR support to ask if they can send me a new pin right away. i just put bitcoins into my account and need to play an order to have it by thursday. does anybody know if SR will be able to help me with this matter? thanks
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ok, so my pin wasnt working, it reset and i got a message saying to reply in 7 days for a new pin. i messaged SR support to ask if they can send me a new pin right away. i just put bitcoins into my account and need to play an order to have it by thursday. does anybody know if SR will be able to help me with this matter? thanks
Hi bostonraver2012,
In order to reset your PIN you will have to follow the process detailed in the first post of the following sticky (under the title "The Infamous PIN":
http://dkn255hz262ypmii.onion/index.php?topic=35926.0
I have pasted it here for your convenience:
The Infamous PIN
Support gets more PIN related messages than anything else. They'd get half as many of these or less if everyone understood the reset process a little better.
1. Enter 5 incorrect PINs to lock it. At this point an automated message will be sent to you by Support, notifying you to reply "in 7 days," meaning after at least 7 days, to have your PIN finally reset.
2. Wait 7 days. Not 4 days, not 2 days, and certainly not 5 minutes. Feel free to wait 14 days, just make sure it's 7+.
3. Reply and wait for new message telling you to log out and in.
4. Log in and set new PIN.
Why does Support make you wait 7 days to have your PIN reset? It's in case your account has been compromised, and someone else is attempting to empty your wallet. Assuming any identifying information may be compromised with your account, the one thing Support can do is give you a week to find out that someone else locked your PIN and message them that it wasn't you, before they can take your money.
There is no other way to reset your PIN, and it is your responsibility to ensure you remember it.
- grahamgreene