Silk Road forums

Support => Technical support => Topic started by: Branflakes92 on July 15, 2012, 05:20 pm

Title: Can't finalise early
Post by: Branflakes92 on July 15, 2012, 05:20 pm
I placed my first order a few days ago and the vendor asked me to finalise early. I am ok with this due to the vendor's good reputation but I cannot seem to be able to do so. I have been told to go to my "orders" page but I can't find any button that allows me to do so!

Help would be appreciated!
Title: Re: Can't finalise early
Post by: PhilipJFry on July 15, 2012, 08:39 pm
The finalise button only gets available after 3 days.
Title: Re: Can't finalise early
Post by: ApacheMedicine on July 16, 2012, 12:46 am
Thats not true, i placed several orders a few days ago, and all  were able to finalize immediately.....
Title: Re: Can't finalise early
Post by: PhilipJFry on July 16, 2012, 08:27 am
Sorry, that was incomplete, the finalise button only gets available after 3 days for new vendors. If Branflakes92 couldn't see the finalise button, maybe it was because he had ordered from a new vendor.
Title: Re: Can't finalise early
Post by: dillydaddy on July 16, 2012, 08:44 am
Thanks for the info, was about to ask the same question. Looks like I'll be waiting on my gear. Damn.
Title: Re: Can't finalise early
Post by: dillydaddy on July 16, 2012, 08:55 am
Out of curiosity OP when I try to FE I can see the options to finalize or resolve but neither are clickable. Order is marked in transit so I assumed I could FE.
Title: Re: Can't finalise early
Post by: Branflakes92 on July 16, 2012, 10:38 am
Thanks for the replies everyone. The vendor has been on SR for nearly a year with many transactions so I'm guessing that isn't counted as new. Has been 4 days since I ordered and still cannot finalise. There is no option for resolve or finalise etc, only cancel which is greyed out. Item status says 'processing'.

Am waiting on a response from the vendor to see what they suggest!
Title: Re: Can't finalise early
Post by: Sunray1000 on July 21, 2012, 03:49 pm
Sorry, that was incomplete, the finalise button only gets available after 3 days for new vendors. If Branflakes92 couldn't see the finalise button, maybe it was because he had ordered from a new vendor.

Ahh thanks for that, I though it was a problem with SR.
Title: Re: Can't finalise early
Post by: pierro on July 21, 2012, 05:46 pm
I am having the same exact problem as OP, actually I came to the forums specifically to ask about this. I made my first order about 2 days ago from a seller who also wants me to FE, but there is no finalize button anywhere on my orders page. What is going on??
Title: Re: Can't finalise early
Post by: tan on October 13, 2012, 07:09 pm
If the vendor is new (less than 35 transactions or newer than 1 month) the order must first be put in transit by the vendor. 3 days later the finalise button will get visible to you.

New vendors are not entitled to ask for FE. The 3 days finalise delay is there to enforce this policy.
Title: Re: Can't finalise early
Post by: grahamgreene on October 13, 2012, 10:16 pm
Thanks for the replies everyone. The vendor has been on SR for nearly a year with many transactions so I'm guessing that isn't counted as new. Has been 4 days since I ordered and still cannot finalise. There is no option for resolve or finalise etc, only cancel which is greyed out. Item status says 'processing'.

Am waiting on a response from the vendor to see what they suggest!

You cannot finalise until the order is marked as 'in transit'. However I would highly recommend that you stay within the safety of the escrow system. Who is the vendor that is requiring FE?
Title: Re: Can't finalise early
Post by: papples on November 07, 2012, 01:26 am
I'm having the same issue. The vendor isn't new and has a decent amount of transactions. hmmm
Title: Re: Can't finalise early
Post by: mickymisseri on November 07, 2012, 08:55 am
Same issue here. Made three orders of which two are on processing from a few days without allowing me to FE (they are vendors from a lot of time with plenty of transactions).
Title: Re: Can't finalise early
Post by: papples on November 07, 2012, 02:21 pm
grahamgreene was right. The option to finalize wasn't available until the vendor changed the status to "in transit."
Title: Re: Can't finalise early
Post by: cjjujitsu9 on November 07, 2012, 02:32 pm
It needs to be marked in transit although venders should not be asking for FE unless they have 35 successful transactions :)

may have repeated people, didn't read all posts, sorry :P