Silk Road forums
Support => Technical support => Topic started by: old3d1rty on April 03, 2012, 10:07 am
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Hello,
So I created account on SR out of curiosity ,giving PIN low importance. But this website was very promising so decide to order, I went thru a lot of hustle in order to get bitcoins, and when I send them to my SR account and proceed to purchase, I fuck up at pin, at the end I'm stuck with locked account and have to wait 7 days ??? This is just non-sense .
SR support even not trying to solve this quicker as it did with others, I start to think this is some kind of discrimination to new members as I can't think any other reason why other people get their pin reset earlier and I'm not tho I have very good reason for it do be done quicker.
Also they tell me it for my own security to prevent phishers? This is my new account and first transaction with BTC,so it's not logical to think phisher stole my new account without any money on it and then he sent there money and locked himself.
This whole thing wouldn't upset me this much but I have work-related traveling in week and I was expecting to get my order before that.
Thank you for attention,
Old3d1rty.
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Im in the EXACT same boat, and got the same message and have to wait all week as well. Its awful knowing the order could have been shipped and been done by then.
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Im in the same boat I wanted to put an order in yesterday and hoped my pin would be reset. Now what I'm worried about is in case bit coins suddenly go sky high and I carnt afford what I wanted in the first place also the order might be took up by someone else. Ive had a response from SR and they say in 5 days to ask. Im the offical account holder so whats the problem in resetting the pin?
Please SR respond its a long time to wait 5 to 7 days for a reset. Surely something can be done. :(
Also just a point I messaged SR before I got the reset comment.
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That's very sad that SR administration can't think of better way of protecting accounts and not causing all this PIN Reset flood, I'm wondering why they don't put PIN on the withdraw? That would prevent all new users from locking their account with money on it. Perhaps administration just doesn't care for new users. I'm not hating or anything but I gotta ask why some users get their PIN reset in one day? When newbies like ourselves are waiting weeks,I start to think it something to do with my poor English,racist staff members perhaps ? Wouldn't be the first time.
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As a seller I really don't want to be a jerk....but.... Is there really any sympathy for this? "I was in a hurry, entered my pin wrong (probably more than once) and now I'm mad at a security feature built into the site for my safety is stopping me from getting my Crack-gummie bears on time?"
Oh, maybe I should make another account to rant on since I want business... but...
OMFGWTFSOBPOSBBQ..... Quit whining. Sure, DPR is going to stop what he's doing to reset your pin because you were in a hurry?
You type what you need to type to log into the interwebs daily.
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Dammit, I'm not 100% sure of my pin, but I'm fairly confident I remember it. Is there anyway I can confirm it? I really don't want a locked account with bitcoin being tied up for a week or more. BTCking and others have their ads on there with the price of zero BTC. I tried doing that to test my pin but it didn't like the postage option for some reason. If the pin I entered had been wrong, would it have told me?
Edit: I just tried again and did not enter a pin. This time it said incorrect pin 5 attempts left. So I assume that the pin I entered the first time was right. I'd still like to hear from someone who knows.
Thanks.
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Dammit, I'm not 100% sure of my pin, but I'm fairly confident I remember it. Is there anyway I can confirm it? I really don't want a locked account with bitcoin being tied up for a week or more. BTCking and others have their ads on there with the price of zero BTC. I tried doing that to test my pin but it didn't like the postage option for some reason. If the pin I entered had been wrong, would it have told me?
Edit: I just tried again and did not enter a pin. This time it said incorrect pin 5 attempts left. So I assume that the pin I entered the first time was right. I'd still like to hear from someone who knows.
Thanks.
When entering your PIN incorrectly, the answer is: yes, it should state that you entered it incorrectly.
To everyone else who can't remember their PIN, you truly do have no one to blame but yourself. You want the admins to just assume the account is yours because you said so? This process is there to protect you. If someone hacked your account and told them to reset the PIN and they did right away, all your money would be gone. At least you can dispute this if you have 7 days to realize that your account has been compromised.
Another option would be to start a new account temporarily while u wait for your PIN to reset, then you can spend on that one and go back to your old one when it's unsuspended (you can also transfer any remaining money to you primary account).
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Regicide, thanks for the reassurance that I was thinking right.
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Dammit, I'm not 100% sure of my pin, but I'm fairly confident I remember it. Is there anyway I can confirm it? I really don't want a locked account with bitcoin being tied up for a week or more. BTCking and others have their ads on there with the price of zero BTC. I tried doing that to test my pin but it didn't like the postage option for some reason. If the pin I entered had been wrong, would it have told me?
Edit: I just tried again and did not enter a pin. This time it said incorrect pin 5 attempts left. So I assume that the pin I entered the first time was right. I'd still like to hear from someone who knows.
Thanks.
When entering your PIN incorrectly, the answer is: yes, it should state that you entered it incorrectly.
To everyone else who can't remember their PIN, you truly do have no one to blame but yourself. You want the admins to just assume the account is yours because you said so? This process is there to protect you. If someone hacked your account and told them to reset the PIN and they did right away, all your money would be gone. At least you can dispute this if you have 7 days to realize that your account has been compromised.
Another option would be to start a new account temporarily while u wait for your PIN to reset, then you can spend on that one and go back to your old one when it's unsuspended (you can also transfer any remaining money to you primary account).
It's not about blaming loss of PIN,it's about administration that is being discriminating to new users. First of all I, without thinking can tell you 10 different way's of preventing all that PIN reset thing,but administration doesn't need to bother their heads about that,why? because statistics show that 98% of all users who lock their account are NEWBIES,that's explain everything, as we know attitude of SR support towards newbies.
Interesting fact: other 2% of people who lock their accounts, are older members,and guess what,they get PIN reset next day.
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Im in the same boat, have to wait another 6 days untill i get unlock and submit my order that im not sure will be the same price or be there at all, it sucks but to be fair i should of remembered it and its a security service im being provided with i guess, my question is can i make a new account and send my coins to this new account without a pin and order from there? and also would be a help if i could reduce the waiting time from 7 days till 5, should i message admin to ask for the 2 day drop?...sigh :(
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To everyone else who can't remember their PIN, you truly do have no one to blame but yourself. You want the admins to just assume the account is yours because you said so? This process is there to protect you. If someone hacked your account and told them to reset the PIN and they did right away, all your money would be gone. At least you can dispute this if you have 7 days to realize that your account has been compromised.
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totally agree with this, the pin has been put in place due to some cunt who thought he could steel other peoples money though a phishing site, so DPR has made the rules to protect you from fraud. if this wasn't in place and your coins got stolen you would be more pissed off than having to wait 7days cos you wouldn't ever see them again
and i don't think silkroad favors users due to how long you been here. the buyers make this site possible
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I've been locked up for two days. Likely because I used a lower case letter when I wrote down my pin....but my coins value has increased $5.00 in the two days. That's a bonus. .....or it evens out by keeping pace....not sure. Definitely not bad right now.
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"I didn't pay attention or write down any of my sign in information, and now I have to wait for it to be reset."
I'm sorry but this is not really a valid complaint, it's a security feature, and a damn good one. If you managed to find yourself at the SR (or in onionland in general) then you must at least have had enough experience previously to know how logins/passwords work. There's no excuse.
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i just used a 4digit number that i use with lots of other things if you just use a 4digit number u cant mess up on letter case
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I personally am frustrated. When I created an account recently, I WROTE my pin down as I typed it on a piece of paper.
I'm looking at that paper now, and the fact I just tried it four times and it will not accept it.
What the fruit? I did NOT forget my pin, I wrote it down! Yet it still rejects it.
I'm about to pull out my hair.. :'(
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Maybe you had your caps lock on when you were typing the pin? :P
Haha, would you believe I checked to see if that had something to do with it ;)
Well, fuck it, I tried everything I could think of and am now in the 7 day waiting line for a pin reset. Looks like I'm having a drink tonight :P
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Hi,
Same problem here.
I wrote my pin and i'm sure about it, used it 1-2 month ago and now it rejects me.
Strange... I changed my password in case...
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What if I didn't enter a PIN when I signed up? I thought "withdrawal PIN, wtf is that?" and left it blank.
I know this is my fault in the end, but I think the site could make some effort to notify someone that a withdrawal PIN is necessary, and an important thing to remember.
i just deposited bitcoins an hour ago, and was ready to make an order, now I gotta wait 7 days.
ffuuuu
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Quick question:
I forgot my PIN and guessed. Yes, yes; My fault. I accept it.
Question: I got a message from SR admin about my PIN reset, but I can't even open the message. Is that normal?
I can open and read all my other messages from vendors, but not the SR admin message.
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What if I didn't enter a PIN when I signed up? I thought "withdrawal PIN, wtf is that?" and left it blank.
I know this is my fault in the end, but I think the site could make some effort to notify someone that a withdrawal PIN is necessary, and an important thing to remember.
i just deposited bitcoins an hour ago, and was ready to make an order, now I gotta wait 7 days.
ffuuuu
Same thing happened to me. Just got money in my acct now I can't do anything with it. Tried contacting SR directly to explain that I have no PIN to change, but haven't heard a response (not sure if I will). Last time I used SR I kept btc sitting around they were taken from my acct (twice), so I'm nervous about keeping funds sitting around for a week.
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Last time I used SR I kept btc sitting around they were taken from my acct (twice), so I'm nervous about keeping funds sitting around for a week.
Hi crumplesveltskin,
You may want to look at increasing the length and complexity of your current login password. Use capitals, lowercase letters and numbers, and for maximum security make it 30 characters long.
Also, be sure never to log in to an SR page from any link you find on any Wiki, and if it doesn't have "silkroad" at the start of the URL you're definitely on a phishing page. Always either type the address, or for the less paranoid, use a bookmark.
- grahamgreene
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Last time I used SR I kept btc sitting around they were taken from my acct (twice), so I'm nervous about keeping funds sitting around for a week.
Hi crumplesveltskin,
You may want to look at increasing the length and complexity of your current login password. Use capitals, lowercase letters and numbers, and for maximum security make it 30 characters long.
Also, be sure never to log in to an SR page from any link you find on any Wiki, and if it doesn't have "silkroad" at the start of the URL you're definitely on a phishing page. Always either type the address, or for the less paranoid, use a bookmark.
- grahamgreene
Hi grahamgreene,
I have created a much longer/more complex password this time around. Typing in 30 characters blindly would be frustrating I think (or is it better to copy/paste? Have read something about keystroke recording). I've bookmarked the official page and even created a dummy account to log in with (before using my real user/pass) to make sure it's not a phishing page. Good to know that 'silkroad' will always start the URL. I am definitely taking things a bit more seriously after that experience.
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Hi grahamgreene,
I have created a much longer/more complex password this time around. Typing in 30 characters blindly would be frustrating I think (or is it better to copy/paste? Have read something about keystroke recording). I've bookmarked the official page and even created a dummy account to log in with (before using my real user/pass) to make sure it's not a phishing page. Good to know that 'silkroad' will always start the URL. I am definitely taking things a bit more seriously after that experience.
Typing in such a long password would certainly be frustrating, but why not make it a sentence? Perhaps a quote from your favorite movie with some of the letters replaced with numbers? 3 for E, 0 for o etc. e.g. "L0ng p455w0rd5 g1v3 3xc3113nt 53cur1ty" - "Long passwords give excellent security". The Silk Road password also accepts spaces, and these are a necessity in my opinion. The more times that you type it, the easier it is to remember and it almost becomes second nature. A dummy account is not necessary if you just remember that silkroad will be at the start of the URL. It takes a huge amount of hashing power and a number of weeks to achieve that with an onion URL, so a phisher wouldn't spend that much time and resources on it - it would only work a couple of times before someone came to the forums here to tell others about it, or another phisher changed the link to his own URL.
As for copying and pasting, most keyloggers will also save anything copied to the clipboard (which is where your copied item is temporarily stored), so your best defense there is to have your computer's security up to scratch.
Have a read through the security forum and take your time - read up on vendors on the forums before purchasing and always stay in escrow and you'll do just fine. ;)
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Hi grahamgreene,
I have created a much longer/more complex password this time around. Typing in 30 characters blindly would be frustrating I think (or is it better to copy/paste? Have read something about keystroke recording). I've bookmarked the official page and even created a dummy account to log in with (before using my real user/pass) to make sure it's not a phishing page. Good to know that 'silkroad' will always start the URL. I am definitely taking things a bit more seriously after that experience.
I love the dummy account idea. I should make one very soon. Thanks for the tip! :)
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I personally am frustrated. When I created an account recently, I WROTE my pin down as I typed it on a piece of paper.
I'm looking at that paper now, and the fact I just tried it four times and it will not accept it.
What the fruit? I did NOT forget my pin, I wrote it down! Yet it still rejects it.
I'm about to pull out my hair.. :'(
Same bullshit happened to me. And the trouble is, SR Support doesn't seem to want to acknowledge that this can happen.
Also, I was told after 5 days to message them and I could get my PIN Reset. Sent a message 24 hours ago and it hasn't even been opened yet.
It truly is beyond frustrating, especially because the whole fiasco has caused me to miss out on some sales of some of my favorite products.
It's almost enough to make me give up the Road to be honest.
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seriuosly guys .it stinks sometimes.
i had the exact same thing .
opened account .locked ou coz of incorrect pin.
bitcoins in account
so while waiting seven days i couldnt even log into my account .
eventually got back in on 8th day god knows why.
and guess what bitcoins taken into unknown void...lol
sucks
but do i try again or not?
why get ripped every time hey?
plus now reading guys have been getting locked out even when they have for sure 100% correct pin?
looks like just finding better dealer is whole lot less strees free
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god stop saying how many numbers you used in your security code.
boo hoo slow down next time
DELETE THIS SHIT
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Nobody's saying how many numbers they've used in their security codes. ???
Though I do agree with you, people need to slow down both when registering and inputting their pin. It seems to be pretty much exclusively newbies experiencing PIN issues.
1) ALWAYS make sure you're at the correct URL - silkroadvb5piz3r.onion
2) Use a long and convoluted access PIN, not something like "drugs1234"
3) Make your withdrawal PIN something very easy to remember, but not something easily guessed. The only way anyone could empty your account of coins is if they already have access to your account, bringing us back to point 2. Make your access code secure and your coins will be secure.
4) The admins are incredibly busy, and with the huge surge in members over the past couple of weeks response times are going to be slow. If you've messaged support, wait it out. It's not their fault that you messed up your PIN (and this is the ONLY possible reason for PINs not working), but they WILL help you as soon as they get around to your support message.
- grahamgreene
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I realize that the merchandise sold here differs from other prominent online retailers, but I can't imagine Amazon, eBay, or Newegg locking your account for a week if you forgot your password. There needs to be another method of unlocking your account besides just waiting a week for the administrators to do it, especially when the value of your bitcoins can fluctuate wildly between the time you purchased them and when you're finally able to use them. It's unfair to the consumers on this site, and unfortunate because we have to accept whatever methods they see fit because it's not as if we can contact the Better Business Bureau or anything.
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Very upset to see this happening over and over again,and still no response from administration. >:(
I already got my pin reset long time ago but I gotta jump for all newbies that is getting that pin reset bullshit.
First I would like to tell you funny story, I ordered 500mg mdpv from emporium he was very nice and all but I got locked my account so its 7 days wait + ~7-10 days shipping to my country. Before my pin was reset I asked some people on other forum if they got any mdpv for sale and I got response fast,guy was very nice and sent me 1g of mdpv, and later it turned out to be 2g :D. I got my mdpv 2 grams instead of 0.5 I needed,but I bought from emporium anyway because he was such nice guy and it's not his fault he might be losing customers just because of laziness and ignorance of ''some'' people.
When my account was still locked I was trying to be nice to staff support and tried to control my anger,now I want to tell them what I really think cause this stuff is still happening and none of staff gives a fuck.
Firstly why couldn't staff put some kind of flashing text on account page that will say something like ''NOOB DON'T FORGET THAT YOU WILL NEED PIN FOR ANY PROCESS WITH BITCOIN'',that's most easiest way to prevent so many pin resets.
Second way is to put PIN on the bitcoin deposit address,wow that's really easy to solve problems when you THINK at least 2 MINUTES.
Do I really need to tell you more ways to prevent all this pin reset bullshit?
Dear SR Support all I ask is to prevent PIN reset bullshit,I'm not asking to create new smarter security system...awww... why I'm even bothering to write this ? Everyone already knows attitude towards new members.. I'm just hoping there is no racial hatred involved in this as I noticed most people who have to wait full week to reset pin are not native English speakers,like myself.
"support" probably will get this post as insult and I'll be banned but it's worth it, for all the people suffering from such ignorance.
Sorry for long post,some sentences may make no sense due multiple drugs in swims body,anyways thanks for attention. :)
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You're just a fucking idiot.