I'm just going to quote one of my previous posts in order to save time:Quote from: grahamgreene on October 03, 2012, 10:58 pmThere have been many instances in the past where users hit 'get a new address' before their Bitcoin has shown up in their SR Account and their account hasn't been credited. To remedy this they have to contact SR Support with the details of the transfer (address, time, amount etc.) and wait for SR Support to credit their account. SR Support are very busy at the best of times, so this can sometimes take a couple of days.Silk Road uses an internal wallet system to move user's money around; technically all previous addresses used by you can still be used to credit your account, though as I stated above, there can sometimes be problems with using new addresses to send more Bitcoin before the Bitcoin you previously sent has arrived. Some users have also experienced problems sending Bitcoin to their old addresses.I would recommend that you transfer your Bitcoin to your SR account, wait for it to be credited, then hit 'get a new address' and transfer the next lot. You always want to hit 'get a new address' before making a transfer in order to eliminate the possibility of any problems the likes of which have been experienced by some other members.- grahamgreeneAlways hit 'get a new address' before transferring Bitcoin to your Silk Road account.Always wait for that transfer to arrive before hitting 'get a new address' again and sending more Bitcoin to your SR account's new wallet address.If you have a problem send ONE message to SR Support detailing the amount of the transaction, the date, the approximate time, and the from / to addresses.Do not bombard SR Support with messages about the same issue. If it appears 'unread' in your Sent folder it is possible that it has been read using the 'Bulk Reply' feature, but just not yet responded to.If after 5 days your issue has not been resolved, send another message reminding SR Support that you have an 'open ticket' with them.- grahamgreene