OMG not this guy again! Listen we take our reputation very seriously and i think i speak for all our customers when i say that we deal with complaints very seriously too. However, this buyer 'phoboss' is someone we will never sell to again. Ever! and i would advise any other vendors to watch out too. As in any complaint we receive we first have to look into what may have occurred and who is at fault. Phoboss went strait to threats of murder and EXTREMELY long winded messages of abuse. We do not tolerate this kind of behavior and until he can reply with some kind of civilized response we refuse to have any communication with him. We have a very good reputation on the road and expect a level courtesy and manors when dealing with this type of matter. Trust me the result is ALWAYS better. As for the this post; i don't think it is too damaging from the point of view that this buyer will undoubtedly discredit himself further unless he has a swift change in attitude towards his fellow SR members. We are not out to scam anyone, in fact we work very hard to give each and every one of our customers great products and customer service and will continue to do so for as long as we are here. So to conclude, if phoboss has the sense to muster up a coherent and non abusive message we will settle the mater as it should have been before he threw his toys out of the pram.