although.. people seem to be overlooking the fact Lag has 'done his job' to an extent, if the parcel ended up getting returned on one of my deals because the recipient was not home and refused to arrange with the post office to pick up they sure wouldn't be getting a refund from me, that being said, i haven't read through the transcripts and if Lar has lied in anyway or not, but this business is built on customer service, and we must conduct it in a certain way to be successful hope you guys work it out!