Vinyl records has been issued a full refund, we had him send this product to our lab in EU and it was tested to be another chemical we offer, sure it is a mistake we made but we will always fix this for our customer if we confirm it is a GENUINE claim, simply the shippers had mixed substance and everything has been fixed with the option available to still order the correct product. We hold our reputation paramount, and have been doing this a long time before SR even existed, that being said we will only ever respond to genuine claims and we will always have a way to verify this.