We are always trying to improve SR and we have just added this new feature... When your reporting a vendor or item, please give a detailed message as to why. There will be a place for that when you click on "report vendor" or report item. If you don't put in the reason, we don't know what to look for, (unless its pretty obvious, then again, it may be obvious to you but not to the staff). This is not to replace the SR support messaging system. Please continue to use the messaging system like you were, but if your reporting a rogue vendor or see something that needs special attention, please use this new feature This is going to help us, help you and make SR a safer place. We will constantly improve and update the system, so if you see any changes, this is probably the reason. Remember, the resolution system is the same. The messaging system is the same. This will help us get to an issue much quicker. Please use it responsibly. ~Flush