Silk Road forums

Support => Customer support => Topic started by: Bobboddybuilder2 on July 24, 2013, 01:22 am

Title: "We were not able to authenticate your request."
Post by: Bobboddybuilder2 on July 24, 2013, 01:22 am

Hi,

I created a new account a few hours ago, then I funded it with 1.3 BTC, but now when I were going to buy from the market I keep getting the error "We were not able to authenticate your request."
when I'm finalizing the order. I'm 100 % positive that I write the right PIN, so I find this very wired, has this to do with the PIN or is it something else? I also tried to change the PIN but I got the same message. This feels very frustrating.

How do I solve this?
Thanks

Title: Re: "We were not able to authenticate your request."
Post by: pf71239 on July 24, 2013, 01:41 am

Same thing just happened to me. New account and it won't authenticate my transaction.

Title: Re: "We were not able to authenticate your request."
Post by: samesamebutdifferent on July 24, 2013, 01:54 am

I will report this up to the admins now, not heard of this issue until just now, sounds like another bug.

Title: Re: "We were not able to authenticate your request."
Post by: pf71239 on July 24, 2013, 03:54 am

And now it's working!

Thanks SR for the speedy fix!

Title: Re: "We were not able to authenticate your request."
Post by: Bobboddybuilder2 on July 24, 2013, 04:16 am

I still keep getting the error message :/

Title: Re: "We were not able to authenticate your request."
Post by: Dread Pirate Roberts on July 24, 2013, 04:37 am

this bug has now been fixed.  if you are still experiencing the problem, please log out, log back in, and try again.  Sorry for the inconvenience.

Title: Re: "We were not able to authenticate your request."
Post by: Bobboddybuilder2 on July 24, 2013, 03:55 pm

Now it works fine,

Thanks Rob!

Title: Re: "We were not able to authenticate your request."
Post by: samesamebutdifferent on July 24, 2013, 08:05 pm

Glad to hear it - thread locked as resolved.