Silk Road forums

Support => Technical support => Topic started by: ggm on July 28, 2011, 04:46 pm

Title: account not credited after two days
Post by: ggm on July 28, 2011, 04:46 pm
I deposited bitcoins, they haven't appeared yet and aren't showing as unconfirmed. I pm'd Silk Road 19 hours ago but no reply. Is there a problem with the generated temporary addresses being assigned weirdly? Blockexplorer says everything went okay.

 :-\
Title: Re: account not credited after two days
Post by: ggm on July 28, 2011, 05:49 pm
It was definitely the right address because I saw the "please send exactly..." thing, so I sent all my bitcoins without a transaction fee and it took ages. Might that be part of the problem?
Title: Re: account not credited after two days
Post by: Kind Bud on July 28, 2011, 06:40 pm
Silk Road is VERY good about these things, so relax. You should wait at least 24 hours before even thinking about expecting a response (form anyone not just Silk Road) I find for most people is the average reply time is 18 hours, longer over weekends and holidays. Resend a message after 2 days and don't freak out until day 3 or 4.
Title: Re: account not credited after two days
Post by: monkeys on July 29, 2011, 08:50 pm
When can I freak out? This is day 3, I haven't even got a "we're looking into it". (lost password for ggm)
Title: Re: account not credited after two days
Post by: Kind Bud on July 29, 2011, 10:24 pm
How much is it? You need a loan? I did notice some other folks having issues mostly related to MyBitCoin. Did you use MyBitCoin by chance? I bet he is dealing with that issue as wee speak. Silk has always made sure I got my bitcoin, so naw, no need to freak out. Especially if you have the block explorer - he will get you your coin manually if he has to.
Title: Re: account not credited after two days
Post by: Dread Pirate Roberts on July 30, 2011, 12:05 am
Sorry we didn't see your message ggm.  We read every message, so I'm not sure how you slipped through.  Are you still having an issue?  Try contacting us again.
Title: Re: account not credited after two days
Post by: sicarius on July 31, 2011, 11:27 pm
Quote from: Kind Bud on July 29, 2011, 10:24 pm
How much is it? You need a loan? I did notice some other folks having issues mostly related to MyBitCoin. Did you use MyBitCoin by chance? I bet he is dealing with that issue as wee speak. Silk has always made sure I got my bitcoin, so naw, no need to freak out. Especially if you have the block explorer - he will get you your coin manually if he has to.

lol I'm having this stupid issue with mybitcoin.  dude straight jacked me and I'm PISSED.  No way to get a hold of them:  the site is down, the phone number given in the linux whois command-- it is disconnected.  Hey I'll take a loan!  :)