You order from a vendor - > The vendor marks it as shipped -> The funds are instantly transferred to his account -> He withdraws that amount to an external wallet -> Later you realize that you may have been scammed and contact Support -> We investigate and find that the vendor was indeed scamming so we lock him out of his account -> Obviously, your funds are no longer in his wallet. Its not that we "don't give a fuck". It's that you wish us to reimburse you with funds that you already handed over to the vendor. We are looking into ways to provide scam victims with the contents (if any) of the vendor's pending balances, but you seem to be under the impression that these funds are readily available to us. They are pending for a reason. We cant give what we don't have. Yoda's comparison is pretty spot on.