Messaging support at the moment will not yield immediate responses. There is a +6000 ticket backlog. As for your threads, can you link me one of them? You are absolutely right, Nick. I cannot guarantee %100 that your new account wont have the same issue but as %99 of the userbase is not experiencing this bug, the odds are in your favor. So you can either do it or not. It makes no difference to me. Your account will be fixed along with all the others at the same time so continuing to complain about your 35 quid serves no purpose whatsoever. This is why you believe I am not taking it serious. I take the issue itself very seriously, but not how it affects you personally.