Every mod/admin cares about your complaints, but for example I prefer devs like Defcon and Hux to be working on the backend to fix the issues as opposed to posting on the forums about them. If you read Hux's post (http://silkroad5v7dywlc.onion/index.php?topic=19618.msg390275#msg390275), you will see that we have the support UI in place with a very large backlog that several of us have been chiseling through while the sync is being put in place. I myself have gone through a couple thousand so far. You will certainly get support.