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Messages - DoctorClu

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151
Also (while I know is quite redundant), hit "check deposit addresses for new deposits", refresh the account page a few seconds later, and do it again. Repeat this process over and over. This has also been known to temporarily resolve the issue. Hope it helps :).

152
and if you are making commisions off a scammer you have a duty to put things right

The commissions are going towards repayment of the entire userbase.

I am not being rude but this is cheating the people who have been scammed by the Vendor, its kind of taking the piss out of us.

I know the money that was "STOLEN' from SR needs to be paid back to all its victims as well, I also was a victim but its not right that we just get left on the back burner!

As I have stated both here and in responses as Support, if the vendor had a pending balance, it will be sent to their scam victims in the fairest way possible.

Being scammed does not give you priority over every user on the market that is currently owed BTC following the hack though.

153
and if you are making commisions off a scammer you have a duty to put things right

The commissions are going towards repayment of the entire userbase.

154
When a ticket is marked as resolved, it only means that there is no immediate response required from Support. If there was a status I could use called "Investigation" or something similar, I would. Otherwise, it would be increasingly difficult to distinguish between tickets that require our immediate attention and those that are under investigation.

Instead, they are set to resolved and a tag is placed on them with the name of the scamming vendor. This way, we can simply search for all tickets with that tag once the investigation is complete or we have further communication to relay.

155
So what about coins which were never taken by the scammer because the coins were never released and remain in escrow, who is responsible for this?

The orders remaining in escrow are being handled on a case-by-case basis.

156
You order from a vendor - > The vendor marks it as shipped -> The funds are instantly transferred to his account -> He withdraws that amount to an external wallet -> Later you realize that you may have been scammed and contact Support -> We investigate and find that the vendor was indeed scamming so we lock him out of his account -> Obviously, your funds are no longer in his wallet.

Its not that we "don't give a fuck". It's that you wish us to reimburse you with funds that you already handed over to the vendor. We are looking into ways to provide scam victims with the contents (if any) of the vendor's pending balances, but you seem to be under the impression that these funds are readily available to us. They are pending for a reason. We cant give what we don't have.

Yoda's comparison is pretty spot on.

157
I'm just going to skip what you said since I already read it in the VRT yesterday.

It was not seized for "no reason". After numerous tickets stating no-shows/lack of responses and your feedback starting to fall, we took action as it appeared as though you were pulling an exit scam.

I've since reviewed those tickets and your own claims. The investigation is concluded and showed that that was no scamming taking place. As I was not the one who seized your account, I don't have the ability to give it back to you. I've told the admin that did to re-instate your account. It will be taken care of within 24 hours.

158
Silk Road Discussion / Re: Current Deposit Times
« on: April 02, 2014, 09:30:29 pm »
I just sent some money over right now. I'll report back with a time soon. I hope.

I've never seen my coins (woth of 2k US $) since the day i sent them to SR. Thx Defcunt.

PM me please.

159
Silk Road Discussion / Re: The end of Silkroad.
« on: April 02, 2014, 05:08:50 am »
I come back from visiting the grave of a loved one lost and I come back to this. Brilliant.

I'm not going to compensate you and I am certainly not going to apologize for whatever sent you into this little fit. What I see here is an ex-vendor's temper tantrum backed by a scorned "journalist" who actually thinks he has some damaging information.

As I am not in any mood to address this officially, I will leave you two to this "mutiny". Might be rather funny to watch.

160
Newbie Discussion / Re: ***SCAMMER*** and ***DOXXER***
« on: April 01, 2014, 09:19:22 pm »
His account will be seized.

161
Silk Road Discussion / Re: Got a bigger chunk paid back to me. :)
« on: April 01, 2014, 09:05:52 pm »
I do love reading these reports. Thank you guys.

162
Danke. Bitte lassen Sie es nicht wieder passieren.

163
Silk Road Discussion / Re: ******RICHIERICH SCAM BUYER*****
« on: April 01, 2014, 07:03:48 am »
No use banning a buyer account. He can just create another one. Use the blacklist in the VRT.

164
Probably where you submit a ticket, but eh....That was only the main bloody focus of my last post.

165
I don't wish to see anyone feel as though we are avoiding any questions. So allow me to answer them:

Why is there no working support system in place? Why was this not considered an essential function of a marketplace?

There is a working support system in place. Click on the Support link and it will bring you to the Support Center.

Why was auto-finalize not considered an essential feature and not implemented from day one?

Auto-Finalize was in place. There was a period where this was disabled following the events of Christmas. As the market is FE-only now, the remaining orders left in escrow are being handled on a case-by-case basis via the aforementioned Support Center.

Why is there no resolution in place and why wasn't that considered an essential function to be implemented from day 1 also?

See same answer regarding the Support Center.

Why does it take up to a weeks for coins to show up in wallets when they clear the blockchain in hours? (AND WHY DO WE AS BUYERs TOLERATE THIS)

%95 of all deposits go through within an hour timeframe. Those that are waiting that long need to use the Support Center with BlockChain data for investigation as to what occured.

Why does it take months for scammers to even get noticed by staff, and then why are they STILL allowed to operate without consequence?

Which vendors? We are banning a list of vendors accumulated every 24 hours via reports on the forums and tickets submitted within the Support Center.

And without escrow now every single transaction must be made in blind faith.

Use trusted vendors, do your research both on the forum and the vendor's feedback before an order is made in "blind faith".

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