Silk Road Forums

Also (while I know is quite redundant), hit "check deposit addresses for new deposits", refresh the account page a few seconds later, and do it again. Repeat this process over and over. This has also been known to temporarily resolve the issue. Hope it helps .

and if you are making commisions off a scammer you have a duty to put things right

The commissions are going towards repayment of the entire userbase.

So what about coins which were never taken by the scammer because the coins were never released and remain in escrow, who is responsible for this?

The orders remaining in escrow are being handled on a case-by-case basis.

I'm just going to skip what you said since I already read it in the VRT yesterday.

It was not seized for "no reason". After numerous tickets stating no-shows/lack of responses and your feedback starting to fall, we took action as it appeared as though you were pulling an exit scam.

I've since reviewed those tickets and your own claims. The investigation is concluded and showed that that was no scamming taking place. As I was not the one who seized your account, I don't have the ability to give it back to you. I've told the admin that did to re-instate your account. It will be taken care of within 24 hours.

I come back from visiting the grave of a loved one lost and I come back to this. Brilliant.

I'm not going to compensate you and I am certainly not going to apologize for whatever sent you into this little fit. What I see here is an ex-vendor's temper tantrum backed by a scorned "journalist" who actually thinks he has some damaging information.

As I am not in any mood to address this officially, I will leave you two to this "mutiny". Might be rather funny to watch.

I do love reading these reports. Thank you guys.

No use banning a buyer account. He can just create another one. Use the blacklist in the VRT.

I don't wish to see anyone feel as though we are avoiding any questions. So allow me to answer them:

Why is there no working support system in place? Why was this not considered an essential function of a marketplace?

There is a working support system in place. Click on the Support link and it will bring you to the Support Center.

Why was auto-finalize not considered an essential feature and not implemented from day one?

Auto-Finalize was in place. There was a period where this was disabled following the events of Christmas. As the market is FE-only now, the remaining orders left in escrow are being handled on a case-by-case basis via the aforementioned Support Center.

Why is there no resolution in place and why wasn't that considered an essential function to be implemented from day 1 also?

See same answer regarding the Support Center.

Why does it take up to a weeks for coins to show up in wallets when they clear the blockchain in hours? (AND WHY DO WE AS BUYERs TOLERATE THIS)

%95 of all deposits go through within an hour timeframe. Those that are waiting that long need to use the Support Center with BlockChain data for investigation as to what occured.

Why does it take months for scammers to even get noticed by staff, and then why are they STILL allowed to operate without consequence?

Which vendors? We are banning a list of vendors accumulated every 24 hours via reports on the forums and tickets submitted within the Support Center.

And without escrow now every single transaction must be made in blind faith.

Use trusted vendors, do your research both on the forum and the vendor's feedback before an order is made in "blind faith".