Silk Road forums
Market => Rumor mill => Topic started by: catw0man on July 07, 2011, 06:53 am
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xxx
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I feel you are right in your conclusion and if the vendor doesn't seem more than happy to rectify the situation, then it needs to be taken to the resolution center and possibly the vendor and product needs to be revealed so others don't have the same experience. DO NOT FINALIZE!
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In fairness to the vendor, I am not going to mention their name, but I received an order today that was far below sub-par. It was for a liquid substance which I will not name to protect the vendor for now. I opened the envelope and inside was soaking wet. I was not happy. I specifically ordered this item because the vendor included a picture that was of medically packaged product.
Instead what I received was a clear vial that had what appeared to be possibly 1mL of solution. The cap was not tightly sealed. It was shoved inside a plastic bag which also was not sealed. It was then shoved inside of a used pill bottle with the sticker half ripped off. Everything was sopping wet.
I poured what I could from the bag and the clear vial into an amber vial. I poured some water into an equal sized amber vial so that I could calculate how much I was able to save. I used an oral syringe to pull up the water which was around 1.7mL. I then took the plastic bag and soaked it in a glass of water which I drank. I caught a light buzz as though I had taken about 10-15mg of this particular substance which is equal to maybe another 0.5mL of solution.
Honestly, I was under the impression that I was purchasing a sealed vial of solution and had I known that they were packaging it themselves, I would not have placed the order for this exact reason. The picture on the posting was a sealed vial.
I sent a PM to the vendor offering to pay shipping and 40% of the cost of the order since I only received 40% of the order. Does this seem fair to you other Silk Roaders?
Thanks for your .02 Bitcoins.
Can you take a photo of the packaging if needed?
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As a buyer I would be very perturbed, contact the seller and get at least a partial refund.
As a seller, I would re-send + give partial refund for endangering them by letting it leak.
Peace,
DigitalAlch
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Purely an amateur vendor.
The vendor needs to step up and make things right.
Post the vendors name so buyers can know so they are also not placed at increased risk.
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The seller still has not read my Private Message which was basically the original above post word for word. Of course they still haven't even read it. Luckily, patience is a virtue that I have for now. They are currently offering no other items for sale. I want to give them an opportunity to rectify before calling them out. Silk Road is fairly new and some of the sellers still have a lot to learn. In fact, I would be willing to bet that there are a fair number of people who slid in between Gawker and the seller cutoff who are just Average Janes (not in anyway to be confused with 3JANE <3 ) and this is their first stint in Mail Order.
Rather than be a cunt and bitch and moan, I would prefer to educate the seller and give them some ideas on better packaging for the future. I am pretty pissed that I got a soaking envelope and less than half of the ordered product but it could have been much worse. Instead of a wet envelope, I could have been met by our old friend LEO. Luckily I wasn't and I do have 2/5 of the order set aside for a rainy day with some delicious extra contaminants from the envelope.
Hopefully the seller refunds 50% which is essentially what I am asking and is more than fair. I don't even care that the value of bitcoins has dropped since my order.
Does anyone know how I dispute this with Silk Road? I wrote to Silk Road and they said to make sure I gave a detailed dispute, BUT WHERE DO I SEND THIS DISPUTE?
Click on Orders > and resolve is underneath finalize. If it isnt clickable yet, hover your mouse over the word "resolve" and it will tell you how long you got until it will turn into a link.
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A lot of times it's just inexperience: I can tell by the different packaging...I've this one seller, who uses these great address tape stamps or something...makes it look way less 'druggy' while others kind of look and feel like 'dope,' ... a lot of times a friendly pm to seller, and they'll make things right, and be glad you helped them out, rather than get pissed and post bad feedback...pm's are the real secret here, and using them often calms down a bad situation...I find that if I presume good will on the other side, that often that's what I find...while if I go in firing from the hip, accusing seller of bad behavior...that too is what I get...
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Excuse me but it is not the responsibility of buyers to educate sellers. This is why we have a feedback system and this forum. To give accurate feedback of the entire process from sales to product usage. To let other buyers know who is good or bad or amateur or professional. It helps to set apart the knuckleheads from the consummate professional who goes above and beyond the call of duty to protect and satisfy their clientelle. This is how you educate and weed out the amateurs. By putting them to task. It does not matter if its their first sale or their million'th sale. This seller placed you at increased risk. This seller packaged improperly. This seller could have gotten you busted, fined, and imprisoned. Good intentions are irrelevant. I hope you get what you want out of the transaction.
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Excuse me but it is not the responsibility of buyers to educate sellers. This is why we have a feedback system and this forum. To give accurate feedback of the entire process from sales to product usage. To let other buyers know who is good or bad or amateur or professional. It helps to set apart the knuckleheads from the consummate professional who goes above and beyond the call of duty to protect and satisfy their clientelle. This is how you educate and weed out the amateurs. By putting them to task. It does not matter if its their first sale or their million'th sale. This seller placed you at increased risk. This seller packaged improperly. This seller could have gotten you busted, fined, and imprisoned. Good intentions are irrelevant. I hope you get what you want out of the transaction.
I agree on the risks that we are put in, with bad packaging, or just plain old 'talking too much...' Some seller tells his best friend this cool setup he's got to sell cocaine without the cops knowing, blah blah blah...friend gets busted, gives up seller, sellers gives up our addresses, and then, one day, when picking up mail, instead of joy, is two guys in suits... :(
But I don't want to get too darwinian about the whole thing either. Some of the people on here are obviously very computer naive, and worse yet, 'dope' naive, and may see this is a game, simply because they aren't scrambling thru the hood with either bad boys or LE, very obviously, in the mix. I think we need to protect them as much as we can, explain how to do the important things--like GPG *please!*, all sellers!
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THIS WAS THE VENDOR'S RESPONSE. I AM LEAVING THEIR NAME IN TO MAKE SURE THAT NOBODY PURCHASES FROM THIS VENDOR MOVING FORWARD. COMPLETELY UNPROFESSIONAL.
From: DMVguy
Date: July 11, 2011, 1:48 am UTC
The picture of the sealed vial was for reference purposes only.
It is obvious I am not going to send everyone a sealed 30mL bottle that is equivelant to 600mg.
I never said you were getting a sealed vial. And I bought locking lid vials, so it is next to impossible that you're product came out of the glass vial, let alone the WATER AND AIR TIGHT PILL BOTTLE.
You sound like a little kid who just wants to screw over an honest seller for their hard earned money.
Go ahead, keep your money, you obviously need it more than I do.
I'm grateful that this guy is the exception.
Most of the folks on here are kind and generous in spirit.
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DMVguy obviously needs a course in "Customer Service 101", needless to say he will lose customers due to his response to you catw0man. Sorry you had this bad experience. :(
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Don't second guess yourself. No matter how it was packaged, it was not good enough for the journey it had to travel.
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Well: there's something else going onhere, too. As buyers, I feel we have a certain reponsibility not to go overboard. Shit happens, sellers are new at this, they don't communicate, stuff doesn't arrive...all that. But I think it's important not to crucify a seller who screws up too. If it's not an outright ripoff, then a lower feedback, and maybe a thread asking if others have had the same problem will suffice.
If I start what some might perceive as a personal vendetta against a seller who provided inaccurate product description, substandard shipping, it might appear to other sellers (and buyers) as revenge, and we desperately want to avoid that. This is why sellers request feedback on buyers, and if buyers go overboard in their negative reviews of sellers, then the sellers would be justified in requesting such a service.
As I've said before: I presume good will on the part of sellers, and when things go wrong, I don't immediately suspect 'foul play' or scam...and this has always been the case. If I start putting sellers 'on trial' then of course they are going to get defensive, and lash out right back at me...
We want to be careful. This is a tough site, a tough racket sellers are in. Give them a little slack. If I start trying too hard to get people to see *my* side of things. Start saying, basically: "This is a *BAD* seller, don't you all AGREE!!!!" it will have the opposite effect. It's not *us* against *them* here, and we don't want it to become such.