Your PIN is the secondary password you were asked to set, either at the creation of your account or afterwards. If you do not know your PIN, take some guesses, after 5 attempts it will lock you out and you will receive an automated message about Resetting your PIN. Reply to that message 7 days AFTER receiving it to get a new PIN. This is for your own security to make sure there are no other request for your account, a step taken to stop the phisher problem or at least severely reduce it. This will keep a phisher from getting your pass and just requesting a reset and taking your money, or making an illicit transaction and finalizing to take your money. I'm sorry for the inconvenience but this is for your safety. Please be patient, our admins have a lot on their plates. Peace, DigitalAlch