Guys, please refresh my memory. How long before a buyer can start the resolution process with SR?Also, are copies of PM's between the buyer/vendor automatically read by Staff so they understand the exact situation? Or do the buyer/vendor supply them?Finally, does each side get to give a little "writeup" on the situation (essentially, "their side")?As you can tell I'm in the middle of "The Transaction from Hell" from a Top 10% vendor. Ugh.