Silk Road forums

Support => Customer support => Topic started by: CAVET on August 28, 2013, 04:06 am

Title: trandaction in limbo
Post by: CAVET on August 28, 2013, 04:06 am

Transaction number d29e7c4f4f
Is sitting in limbo.
No date for auto finalize.
Ii dont think vendor csn even ser it.

Title: Re: trandaction in limbo
Post by: cirrus on August 28, 2013, 04:31 am

What do you mean "sitting in limbo"?  When did you place the order?

Title: Re: trandaction in limbo
Post by: CAVET on August 28, 2013, 04:36 am

Placed on Aug 21.
It has no. Autofinalize date. It is as if it will sit in processing forever. Been almost a week and still has no date for
Finalize.

Title: Re: trandaction in limbo
Post by: cirrus on August 28, 2013, 04:39 am

Does the order still say processing?  If it does you should have the option of canceling it.  Contact SR support on the main site and reference the order number if it does not. 

Title: Re: trandaction in limbo
Post by: CAVET on August 28, 2013, 05:21 am

Yes it does however i want the order to fullfill. I have never seen one just sit there. Usually it goes to 17 days to auto finalize. Why not this transaction?

Title: Re: trandaction in limbo
Post by: samesamebutdifferent on August 28, 2013, 05:27 am

The order will not finalize unless it has been confirmed and marked as 'in transit', if it still says processing then the vendor hasn't progressed the order so you should either cancel it or ask the vendor what's going on.

You can cancel by clicking on where it says 'cancel' next to the order, if the vendor hasn't processed it after 17 days it seems unlikely they will, when were they last online?