Silk Road forums

Support => Customer support => Topic started by: Donna Freck on August 22, 2013, 09:41 pm

Title: Automatically logged out during purchase, can't log back in
Post by: Donna Freck on August 22, 2013, 09:41 pm

Hi. I was making my first purchase -- just deposited bitcoins today -- and, perhaps before it went through, I was automatically logged out and now am unable to log back in. It just says, "Login failed, please try again," over and over. The password is correct, the username is correct, the CAPTCHA is correct. I'm not sure what to do.

Title: Re: Automatically logged out during purchase, can't log back in
Post by: samesamebutdifferent on August 23, 2013, 12:29 am

Have you happened to have recently opened an account on Atlantis using the same credentials as your SR account by any chance?

Title: Re: Automatically logged out during purchase, can't log back in
Post by: Donna Freck on August 23, 2013, 02:36 am

Nope. My SR login is completely unique to SR.

Title: Re: Automatically logged out during purchase, can't log back in
Post by: cirrus on August 23, 2013, 02:40 am

Was the captcha only 3 characters?

Title: Re: Automatically logged out during purchase, can't log back in
Post by: Donna Freck on August 23, 2013, 02:42 am

No, it was the normal length. Six or seven characters I'd say.

Title: Re: Automatically logged out during purchase, can't log back in
Post by: samesamebutdifferent on August 23, 2013, 02:50 am

Delete the TBB from your computer completely and download the latest version extracting it into a new folder. If that doesn't fix it you will have to create a new temp account and follow the instructions for a pass phrase reset, please refer to the sticky at the top of this board.

Title: Re: Automatically logged out during purchase, can't log back in
Post by: Donna Freck on August 23, 2013, 02:54 am

Thank you.

Title: Re: Automatically logged out during purchase, can't log back in
Post by: samesamebutdifferent on August 23, 2013, 08:02 am

So did that work then?

Title: Re: Automatically logged out during purchase, can't log back in
Post by: Donna Freck on August 23, 2013, 04:22 pm

No, it didn't. But I contacted SR Support and hopefully I can reset my password and regain my account.

I suspect I was hacked. I'd taken virtually every precaution, so it's curious. Hm.

Title: Re: Automatically logged out during purchase, can't log back in
Post by: Donna Freck on August 24, 2013, 06:23 am

Issue resolved.