Silk Road forums
Support => Customer support => Topic started by: sjs033 on August 09, 2013, 10:02 am
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Hi, I submitted an order 14 days ago, the seller was great and had 100% positive feedback, from over 300 transactions. He has been a vendor for one year and was in the top 30% of sellers. Feedback was all great, but upon checking the status of my order today, I can see that his username has changed from jacky100 to jacky and he now has no items for sale, and the order I submitted now doesn't exist. He was great at communication until yesterday and now his whole profile seems to have gone. I have three more days until my order autofinalizes. I can see my messages and his replies to me on my messages, but as I said before, his user name has changed from jacky100 to jacky and when I click on his name, there is no profile. Any help would be much appreciated as this is my first experience here. Thanks. :-[ :-[ :-[
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Also, when I try to visit his vendor page it just takes me to a private message window.
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He has likely been demoted. Hit the resolution.
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He has likely been demoted. Hit the resolution.
This advice is correct. You should put the order into resolution mode and send a message to SR support.