Silk Road forums
Support => Customer support => Topic started by: razer123 on July 23, 2013, 04:50 pm
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Hi,
Before the update (or something else... SR was down a few hours) i had about 0,14btc . Now i have nothing.
Where are the BTC gone?
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Does your account history show it was withdrawn at all?
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yes, was withdrawn today at 8am. But it wasnt withdrawn by me
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Unfortunately, there isn't much support can do in these cases. You'll want to make sure that you are accessing SR from ONLY the following url: silkroadvb5piz3r.onion
You'll also want to change your password and PIN - make sure they are both strong. The PIN should not be a 4 digit code like at a bank, but should include numbers and letters, and be strong like a normal password.
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So you are saying that someone got into my account and withdraw that amount?
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So you are saying that someone got into my account and withdraw that amount?
That's the most likely explanation since you said you weren't the one who withdrew it. Have you ever logged onto SR from a page that asked for your PIN at login?
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No never, i always log onto SR from the same URL you posted.
My password and pin are also very secure in my opinion.
looks like i had just bad luck :(
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You will need to check your computer for malware, rootkits and key loggers.
The only way to get rid of key loggers is to format the HD and reinstall the OS.