Silk Road forums

Support => Customer support => Topic started by: TRANSFORMATOR on July 16, 2013, 05:21 am

Title: Canceling order
Post by: TRANSFORMATOR on July 16, 2013, 05:21 am
Hello,

I ordered some goods from one vendor and it has passed 3 days so far without processing my order. I also sent a message but no reply. Cancel button is grey and hover say it will be available in 3 days, but it always says that and it has been three days so far. I know people here have a lot of job to do but I haven got  that time. I need that on friday and now I won't be able to get it.

What can I do.
Title: Re: Canceling order
Post by: Tellemetree on July 16, 2013, 05:30 am
Hello,

I ordered some goods from one vendor and it has passed 3 days so far without processing my order. I also sent a message but no reply. Cancel button is grey and hover say it will be available in 3 days, but it always says that and it has been three days so far. I know people here have a lot of job to do but I haven got  that time. I need that on friday and now I won't be able to get it.

What can I do.

If you get no communication or marked in transit in four days, I think the vendor can't be upset that you cancel the order.

I usually PM the vendor before I order to prevent this happening.
Title: Re: Canceling order
Post by: cirrus on July 16, 2013, 06:43 am
You'll need to wait the usual four days for the cancel option to become available.  At that point, you can cancel the order.
Title: Re: Canceling order
Post by: TRANSFORMATOR on July 16, 2013, 10:40 am
I did send PM but there is no reply from vendor. It is processing not in trasit. I never waited so long to process order. I see vendor is online every day. Could it be he/she have that much orders?  Still vendor should reply to PM so I can know what is happening.
Title: Re: Canceling order
Post by: samesamebutdifferent on July 16, 2013, 11:07 am
Seems unusual but it is not unheard of, hopefully you will just be able to cancel yourself in a few hours time though when the 4 days rolls around.