Silk Road forums
Support => Customer support => Topic started by: TRANSFORMATOR on July 16, 2013, 05:21 am
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Hello,
I ordered some goods from one vendor and it has passed 3 days so far without processing my order. I also sent a message but no reply. Cancel button is grey and hover say it will be available in 3 days, but it always says that and it has been three days so far. I know people here have a lot of job to do but I haven got that time. I need that on friday and now I won't be able to get it.
What can I do.
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Hello,
I ordered some goods from one vendor and it has passed 3 days so far without processing my order. I also sent a message but no reply. Cancel button is grey and hover say it will be available in 3 days, but it always says that and it has been three days so far. I know people here have a lot of job to do but I haven got that time. I need that on friday and now I won't be able to get it.
What can I do.
If you get no communication or marked in transit in four days, I think the vendor can't be upset that you cancel the order.
I usually PM the vendor before I order to prevent this happening.
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You'll need to wait the usual four days for the cancel option to become available. At that point, you can cancel the order.
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I did send PM but there is no reply from vendor. It is processing not in trasit. I never waited so long to process order. I see vendor is online every day. Could it be he/she have that much orders? Still vendor should reply to PM so I can know what is happening.
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Seems unusual but it is not unheard of, hopefully you will just be able to cancel yourself in a few hours time though when the 4 days rolls around.