Silk Road forums

Support => Customer support => Topic started by: cross_section on July 15, 2013, 11:53 am

Title: can't log in
Post by: cross_section on July 15, 2013, 11:53 am

hey, when i'm at the front page of sr, i enter my nick and password, but for some reason nothing happens, and i'm simply redirected back to the front page. it doesn't say that my details are incorrect or anything, but simply nothing happens. also creating a new acc doesn't work either. i can create it, but it's impossible to log in with a new one as well. does anybody have this kind of problem as well?
what should i do in order to solve it? i had no trouble logging in a couple of days ago, btw
thanks

Title: Re: can't log in
Post by: Aussie bob on July 16, 2013, 12:49 am

silkroadvb5piz3r.onion/ - make sure you're using that url and only accessing SR with the tor browser, and, just because you didn't mention it, don't forget capcha. Sorry if you're already doing these :) If you are, that's pretty weird! Try logging on from a different computer or from your mobile via a tor app, good luck, AB.

Title: Re: can't log in
Post by: cirrus on July 16, 2013, 04:12 am

Aussie bob makes a good suggestion - be absolutely sure that you are accessing Silk Road from the correct url:

silkroadvb5piz3r.onion

Also be sure you are using the Tor Browser Bundle, Tails, or Liberte, rather than a non-Torified connection of some sort.

If this still doesn't solve the problem, you'll need to create a new account on the main site and send a message to customer support there with information about the last btc deposit you made (to help confirm the account belongs to you).  They'll be able to reset your password for you, but I'm not sure that's the problem since you're not even receiving a "login failed" error message.